Terms and Conditions for Pick up and Delivery Laundry Service

1. Service Area & Scheduling
Pick-up and drop-off are available within a 5-mile radius of our office. Orders must be scheduled at least 24 hours in advance through our online system ( coming soon) or by phone 928.889.1244

2. Turnaround Times
Standard turnaround is 24–48 hours. Same-day rush service is subject to availability and will include an additional fee.

3. Payment & Authorization
Payment is required at the time of drop-off or via credit card authorization on file. All charges are processed through Shannon LeeAnn Miller, LLC.

4. Laundry Weight & Pricing
Laundry is weighed upon receipt. Rates are charged per pound (minimum order applies). Specialty items (comforters, duvets, rugs, etc.) may incur additional fees.

5. Liability for Loss or Damage
While every effort is made to protect your garments, Prescott TidyClean, The Laundry Pro’s Prescott, Shannon Lee Ann Miller, LLC. is not responsible for normal wear, pre-existing damage, color fading, shrinkage, or items left in pockets.
We are also not responsible for any damage that occurs to items that are washed on accident, delicate fabrics, or items that require special care unless explicitly labeled and pre-disclosed before service.

While we take great care in handling all items, our liability for any proven loss or damage resulting from our services is limited to a maximum of ten (10) times the cleaning charge for the affected item, subject to review and approval. Replacement, sentimental, or depreciated value is not covered.

6. Pickup Instructions
Clients must have laundry securely bagged and labeled at the designated pickup location. Prescott TidyClean is not responsible for items left unattended before pickup or after delivery.

7. Health & Safety
We cannot process items contaminated with bodily fluids, hazardous materials, pet waste, Infectious Diseases, Bed Bugs or strong odors (smoke, mold, etc.) unless pre-approved as a biohazard cleaning service.

Failure to disclose the above aforementioned items will cause us to bill you to have our facility treated & or cleaned. 

8. Cancellation Policy
Cancellations within 12 hours of scheduled pickup may incur a $15 fee. Repeat cancellations may result in account suspension.

9. Satisfaction Guarantee
If something doesn’t look right with your wash-and-fold order, please notify us within 24 hours of delivery so we can make it right. When appropriate, we’re happy to offer a rewash or a credit toward a future service.

10. Stain Removal Disclaimer
While we treat items with care, stain removal is not guaranteed. Certain stains may require additional treatment or may not be removable. Items needing multiple treatment attempts may incur additional charges.